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Return & Refund Policy

Commercial legal guidelines, operational standards, and compliance frameworks governing trade engagements at Binnie Trading across the United Kingdom and Europe.

Last Updated: September 2026

At Binnie Trading (“we”, “us”, “our”), we operate exclusively as a business-to-business (B2B) trade platform, wholesale distributor, and commercial intermediary across the United Kingdom and Europe. This Return & Refund Policy sets out the commercial standards, inspection procedures, Return Merchandise Authorisation (RMA) workflows, and resolution terms governing wholesale procurement and palletized freight transactions.

1. B2B Commercial Scope & Applicability

All commercial transactions, trade invoices, and procurement agreements facilitated by Binnie Trading are strictly business-to-business (B2B) contracts governed by the commercial laws of England and Wales. Statutory consumer cancellation rights, including the 14-day statutory cooling-off period under the Consumer Contracts Regulations, do not apply to commercial wholesale transactions.

2. Inbound Delivery Inspection & Discrepancies

Wholesale buyers and receiving facilities must conduct a visual and physical inspection upon delivery of cargo:

  • Transit Damage & Outer Carton Integrity: Any visible external damage to pallets, carton seals, shrink-wrapping, or shipping containers must be clearly noted on the carrier Proof of Delivery (POD) / consignment note prior to signing.
  • Shortages or Physical Mismatches: Discrepancies in pallet counts or carton quantities against the bill of lading must be reported in writing to our Trade Desk within 48 hours of physical receipt.
  • Latent Product Defects: Concealed damage or product non-conformity discovered during internal intake must be reported in writing within 7 business days of delivery, accompanied by batch numbers, clear photographic evidence, and invoice references.

3. Return Merchandise Authorisation (RMA) Protocol

To ensure chain-of-custody security and bonded warehouse tracking, returns are processed strictly through our formal RMA procedure:

  • Prior Authorization Required: No returns will be accepted at our fulfillment centers or partner warehouses without an authorized, written RMA Number issued by Binnie Trading.
  • Unauthorized Deliveries: Shipments delivered without a valid RMA or to incorrect warehouse facilities will be rejected at the buyer’s expense.
  • Packaging & Condition: Approved return items must be in original manufacturer master cartons, unopened, untampered, and re-palletized according to standard freight security specifications.

4. Verified Defects, Resolutions & Credit Notes

Upon receipt and technical inspection of authorized returned goods at our designated inspection depot:

  • Replacements & Stock Allocations: For verified manufacturer defects or logistics non-conformities, Binnie Trading will arrange prompt priority replacement stock on the next scheduled freight route.
  • Commercial Credit Notes: If replacement stock is unavailable, a commercial credit note will be issued against your trade account for application toward subsequent procurement cycles.
  • Refunds: Where agreed in writing by commercial management, refunds will be issued directly via commercial BACS / CHAPS / SEPA bank transfer to the originating business bank account within 5 to 10 business days of inspection clearance.

5. Non-Returnable & Final Sale Categories

Due to regulatory, logistical, and manufacturer compliance requirements, the following categories are strictly non-returnable unless defective on arrival:

  • Custom-manufactured, bespoke, or private-label production runs.
  • Time-sensitive, short-dated, or temperature-controlled inventory batches.
  • Clearance lots, liquidated pallet specials, or end-of-line stock sold under explicit final sale terms.
  • Commercial overstock or change of mind by the buyer.

6. Restocking & Handling Fees

In exceptional cases where Binnie Trading management grants a written commercial concession for a non-defective return, a standard 15% to 25% restocking and administrative fee applies to cover warehouse intake, quality re-inspection, and inventory reallocation. Inbound and outbound freight charges remain the responsibility of the buyer.

7. Trade Desk RMA & Returns Inquiries

To initiate an RMA request or check the status of a pending return inspection, contact our commercial operations team:

Have questions regarding this policy?

Our commercial trade operations team is available to assist with inquiries.

+44 20 8050 2627 Contact Trade Desk Contact Trade Desk